Refund policy

Return window

We have a 30-day return policy, which means you have 30 days after delivery to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need the receipt or proof of purchase (your order confirmation email).

How to start a return

To start a return, please reach out via our Contact page. Please note that returns will need to be sent, at the buyer's cost, to the following address:

158-431B 41st Avenue NE, Calgary, AB T2E 2N4, Canada

We reserve the right to refuse items returned without prior request and acceptance. You can always reach us via our Contact page with any questions.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Custom or personalized orders and items damaged through misuse cannot be returned. Please get in touch via our Contact page if you have questions about your specific item.

European Union 14-day cooling-off period

Notwithstanding the 30-day policy above, if your order is shipped to the European Union you have the statutory right to cancel or return it within 14 days for any reason and without justification. As above, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please reach out via our Contact page.